EXIT DOOR LIMITED PRIVACY POLICY

 

Last updated on January 2, 2121. This policy is effective immediately for users of this website and our any of our services or channels after that date.

This privacy policy notice is served by Exit Door Limited of 3A Market Street, Bacup, Rossendale, Lancashire, OL13 8EX under the website www.exitdoor.co.uk. Please read the following carefully to understand our views and practices regarding your sensitive information and how we will deal with it for the purposes of the Data Protection Act (DPA) 2018 and the General Data Protection Regulation (GDPR) 2018.
 

Exit Door Limited ("we," "us,") respect your privacy and are committed to protecting it through our compliance with this privacy policy. This policy describes:

• the types of information that we may collect from you when you contact us, visit us in person, access or use our website www.exitdoor.co.uk and any of our online or in person services (collectively, our "services"); and

• our practices for collecting, using, maintaining, protecting and disclosing that information.

 

This policy will be updated as necessary so users may wish to review in the future. By visiting www.exitdoor.co.uk (the “website”) you accept and consent to the practices described in this privacy policy including the processing of your personal data under this lawful basis. If you do not agree to the following policy you may wish to stop viewing or using this website, and/or not submit your personal data to us.

This policy applies only to information we collect through our services and in the electronic communications sent through or in connection with our services.

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POLICY KEY DEFINITIONS

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• "I", "our", "us", or "we" refer to the business, Exit Door Limited.

• "you", "the user" refer to the person(s) using this website and/or our services and includes other persons jointly participating in using the services.

• “the website” or “this website” refers to www.exitdoor.co.uk

• GDPR means General Data Protection Act.

• PECR means Privacy & Electronic Communications Regulation.

• ICO means Information Commissioner's Office.

• cookies mean small files stored on a user's computer or device.

• "content" will include (but is not limited to) images, photos, audio, video, location data, 'nearby places', and all other forms of information or data. 

 

KEY PRINCIPLES OF GDPR

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Our privacy policy embodies the following key principles: (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

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WHO WE ARE

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We are Exit Door Limited. We are a company registered in England and Wales with Company number 12928046 and our registered office is at 3A Market Street, Bacup, Rossendale, Lancashire, OL13 8EX.

 

For the purposes of the DPA and in line with the GDPR, Exit Door Limited is the Data Controller. 

 

If you have any concerns about the way we use your information or any questions about this Privacy Notice, please get in touch. We can be contacted via email at info@exitdoor.co.uk or you can write to us at the address above.

 

WHY WE COLLECT YOUR INFORMATION AND HOW WE USE IT

 

Exit Door Limited strives to offer its visitors and users the many advantages of Internet technology in order to provide an interactive and personalised experience right from the point of booking online all the way up to and after your game session. For these purposes, we, from Exit Door Limited, may use personally identifiable information like your name, e-mail address, address, telephone number, etc., which are subject to the terms of this privacy policy. 

 

We do not tolerate spam and will never sell or rent your email address to any unauthorised third parties. 

In order to deliver our services to you it is essential for us to collect and use your information for the legitimate interests of Exit Door Limited which include:

 

Taking online, telephone or in person card payments. This is a contractual necessity for our business. Our booking system is managed by Resova and  they have their own privacy notice which can be viewed here.​

• Providing you with information requested from us in relation to our services and contacting you in relation to your booking both before and after your game including by email, SMS, telephone, post, WhatsApp or social media.

• Getting in touch to invite you to play any new games we launch before or as they are announced and to let you know if you have won a competition as long as you have given us consent to do so and making sure it’s clear and easy for you to opt out or stop hearing from us at any time.

• Letting you know of any changes to our trading address, website, privacy policy, services, goods and products.

• Keeping you, our staff, our property and venue safe and secure by using CCTV to record visitors to our premises and additionally during your game including audio microphones to improve the experience we provide to you.

• Complying with legal requirements relating to accounting data and ensuring we follow current government guidelines such as Contact Tracing.

• Keeping you in the loop by sending you our newsletter if you have chosen to subscribe and ensuring you have the option and are aware of how to unsubscribe at any time.

• Posting your team photo, team name and details of your escape on social media platforms including Facebook, Twitter, Instagram and Youtube which all have their own privacy policies that can be viewed by clicking on their respective names.

• Making sure our website is user friendly and providing you with the best possible experience by monitoring trends and behaviours of users through Google Analytics and cookie technology.

• Sending you information relating to your booking including confirmation, reminders and follow up email.

• Posting testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at info@exitdoor.co.uk and be sure to include your name, testimonial location, and contact information.

• Requesting feedback and to contact you about your use of our services.

• Protecting our website as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).

• Enforcing our terms, conditions and policies.

• Respond to legal requests and prevent harm. If we receive a legal request, we may need to inspect the data we hold to determine how to respond.

 

The information we collect on or through our services may include:

 

Contact Information

To provide you with access to certain features of our services and to inform you about relevant information concerning your use of our services, we collect your contact information, such as email address and other ways of communication.

 

Preferences

To enhance your user experience we collect your preferences and settings such as timezone and language. 

 

Searches and other activities

To improve your user experience and provide you with more relevant content and services we collect the search terms you have looked up and results you selected. 

 

Browsing information

To analyse the behaviour of our users and improve our services we collect how long you used our services, which features you used, etc.

 

Communications

To monitor the quality of our support staff and your communications with us we collect communications between you and Exit Door staff regarding the services.

 

Transactional information

To enhance your buying experience, if you make payments or purchases through our services, we may collect and store information about you to process your requests and automatically complete forms for future transactions.

 

Location data

If you have instructed your mobile device or computer to send your location via the privacy settings on that mobile device or computer we may collect such information. We may use the location data collected to enhance your use of the services by providing you with relevant content and contextual advertising.

 

CCTV / SURVEILLANCE 

 

We operate CCTV and audio microphone systems in our premises to monitor and guide teams whilst they play our games, and for the purposes of public and staff safety and crime prevention and detection.

 

Images captured by CCTV will not be kept for longer than 30 days. On occasions, for example in a criminal investigation, images may need to be kept for longer.

 

You have the right to see and be provided with a copy of CCTV images of yourself. These images must not be disclosed to anyone without prior written consent from Exit Door Limited.

 

The aim of the CCTV technology is to:

 

• Foster a safe environment for staff and members of the public.

• React promptly and appropriately to health and safety incidents.

• Limit potential confrontational situations experienced by staff.

• Ensure evidence is captured as required.

 

Images and audio will only be disclosed to other authorised bodies who intend to use it for the purposes stated above. Images and audio will not be posted online or shared with the media for public viewing or entertainment purposes without express written consent.

 

We operate CCTV in accordance with the codes of practice issued by the Information Commissioner.

 

TEAM PHOTOS

 

At the start and end of the game, we take a photo of your team. This photo is posted on social media for you to like, share and tag yourselves in. We never sell these images or pass them onto any other third parties.

 

We take team images as a legitimate interest under a lawful basis in line GDPR. We will always ask your permission before taking a photo and happily accept a refusal.

 

INFORMATION WE COLLECT FROM YOU

 

We will collect and process the following information about you:

 

Information you give us 

This is information about you that you give us by filling in forms on our website, booking via our website or by corresponding with us by phone, email, social media, direct mail, in person or otherwise.  We only request from you the minimum data required for you to use our service.

 

The only information we require from you to sign up to our mailing list is your email address, but you may also want to provide us with your first and last names should you wish.

 

You can purchase tickets to our games online through our nominated event booking site Booked.it  We will receive personal data that you enter into its booking page and you should view its privacy policy here.

 

We may also interact with you using our Social Media accounts which we manage through HootSuite. You can find out more about HootSuite or how we interact with Facebook, Twitter, and Instagram by clicking the hyperlinks in the names.

 

Information we collect about you

Whenever you visit our website we will automatically collect the following information:

• technical information including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

• information about your visit including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).
   

Like other websites, we collect information to enhance your visit and deliver more individualised content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.

Aggregate information and information that does not personally identify you may be to improve Exit Door Limited’s services; for example, we may combine information about your usage patterns on the website with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited the most or what features users find the most attractive). This information does not include any information about you and does not allow anyone to identify you individually. 

 

We may use personally identifiable information, collected on the website, to communicate with you about your booking and customisation preferences; our terms of service and privacy policy; services and products offered by or through the website; and other topics we think you might find of interest. Personally identifiable information collected by Exit Door may also be used for other purposes including but not limited to website administration, troubleshooting, processing of e-commerce transactions and other communications with you.

 

Certain third parties we work with, such as Google, may use cookies to serve you with better advertisements based on your prior visits of our website. 

 

Google may also use DoubleClick cookies, which enables it and its partners to serve you more relevant advertisements based on your prior visits to our website and/or other websites on the internet. You may opt out of Google’s DoubleClick cookies at any time here.

If you contact, like or follow us via Facebook, we by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.

 

COVID 19

 

If we request contact information because of the legal requirement for NHS Test and Trace, that data will be shared with local and national government agencies designated by law when requested. This data will be held for three weeks after the activity date and then destroyed. It will not be used for any other purpose.

 

WHERE WE HOLD AND WHAT WE DO WITH YOUR INFORMATION

 

We will never share your user information with third parties for promotional purposes.

 

We hold some data on Google Drive, who are contracted by us for the provision of technical services. We remain responsible at all times for the security of your information, but If you want to know more about how we interact with Google then you can view their privacy policy and other policies here.

 

Our newsletter and other emails are delivered to you using Wix; you can read more about how Wix handles your personal data by visiting its privacy policy here. 

 

Our customer relationship management (CRM) is Ascend by Wix. Their privacy policy is here. 

 

We hold financial data with Booked.it. At no point do we store or have access to your full payment details.

 

We may also disclose your information to third parties who we may decide to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

 

Email marketing messages and subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in "Information we collect from you" above. Any email marketing messages we send are done so through an email marketing service provider (EMS). An EMS is a third party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.

 

Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data within its limitations will show the activity each subscriber made for that email campaign.

 

Any email marketing messages we send are in accordance with the GDPR and the Privacy & Electronic Communications Regulation (PECR). We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences/the information we hold about you at any time. Please refer to any marketing messages for instructions on how to unsubscribe or manage your preferences.

 

Our EMS provider is Ascend by Wix. We may hold the following information about you within our EMS system:

• technical information including the Internet protocol (IP) address

• email address

• I.P address

• subscription time & date

• telephone Number

• postal address

 

WHAT WE DO TO ENSURE THE SECURITY OF YOUR PERSONAL INFORMATION

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We take the security of your personal data very seriously and our data policies are regularly reviewed to ensure best practice.

We aim to protect your personal information through a system of organisational and technical security measures. Appropriate technical and organisational security measures designed to protect the security of any personal information we control have been implemented.

 

We have policies and practices in place that ensure our compliance under the DPA and the GDPR, including training and adequate procedures put in place for any staff that handle or have access to sensitive information.

 

We strive to collect and use the absolute minimum personal data required for the effective running of our business and always ensure that any third parties have strong data policies in place.

 

Exit Door Limited won't transfer information about you to third parties for the purpose of providing or facilitating third party advertising to you. We won't sell information about you. 

 

We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good faith belief that doing so will help prevent imminent harm to someone. If we are going to share your information in response to a legal process, we'll give you notice so you can challenge it (for example by seeking court intervention), unless we're prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper. Certain third parties who provide technical support for the operation of our website - our web hosting service for example - may have access to such information.

 

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

 

You have a number of rights relating to your personal data. You can read more about your rights in detail here. Under the GDPR your rights are as follows:

• the right to be informed;

• the right of access;

• the right to rectification;

• the right to erasure;

• the right to restrict processing;

• the right to data portability;

• the right to object; and

• the right not to be subject to automated decision-making including profiling.

 

You also have the right to complain to the ICO at www.ico.org.uk if you feel there is a problem with the way we are handling your data.

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We handle subject access requests in accordance with the GDPR.

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You have the right to find out about what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 20 working days. To make a request for information please email us at info@exitdoor.co.uk or contact us via the other contact methods listed in the contact section of this policy.

 

If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date. If your data is incorrect then please contact us at the email address above and a member of the team will rectify this on your behalf.

 

You have the right ‘to be forgotten’ and to have your personal identifiable information permanently deleted from our systems. Again, if you would like to exercise this right then please contact us. There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.
 

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

 

If you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.

 

We may contact you via email with updates about the services that we offer or any changes that we have made to our website. You can opt in or out at any time by clicking the ‘Unsubscribe’ link in our emails or by contacting us using the details provided below. You will then be removed from the marketing email list.

 

Our website may, from time to time, contain links to and from the websites of organisations (including, but not limited to, websites on which our service may be advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we are not responsible or liable for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
 

Email: info@exitdoor.co.uk
Telephone: 07742 638 684

 

HOW LONG WE HOLD YOUR INFORMATION FOR

 

Exit Door Limited has procedures in place to regularly review every 12 months what personal data we hold.

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

CHANGES TO THIS PRIVACY POLICY

 

Any changes we may make to our privacy policy in the future will be posted on this page.

 

CHILDREN'S PRIVACY

 

We do not knowingly collect or solicit data from or market to children under 16 years of age. By using the website, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users less than 16 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under the age of 16, please contact us at info@exitdoor.co.uk 

OUR COOKIE POLICY

 

If you would like to manage your use of cookies or completely turn off cookies then you can find out how to do so here. Please note that if you do limit or block cookie use on our website the functionality of both the website and our services will be affected.

 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the website, you agree and consent to our use of cookies.

 

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

 

As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

 

We use the following types of cookies:

 

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that could enable you to make use of an e-payment system. 

 

Analytical/performance cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

 

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

 

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your visit. We may also share this information with third parties for this purpose but these cookies will contain no information capable of identifying you personally to us.

 

You can find more information about the individual cookies we use and the purposes for which we use below:
 

        

 

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Google Analytics

We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic and how our marketing efforts impact the amount of visits we receive. Google’s statement about privacy can be found here.

Twitter button

The Twitter button allows our users to share our platform and services with their followers more easily. Twitter’s privacy policy states they use cookies “to collect additional website usage data and to improve our services” and you can read the policy in full here.

Facebook button

We use the Facebook button to allow you to share our platform with your friends and other Facebook users. Facebook’s statement about privacy is found here.

Instagram button

We use an Instagram button to allow you to easily follow our Instagram account. You can find out more about how Instagram handles your personal data by visiting its statement on Privacy here.

 

COPYRIGHTS

Texts, graphics, photographs, animations, videos and clips visible on the website are part of the intellectual property of Exit Door Limited. These may not be reproduced, used, presented or represented without prior explicit written permission by Exit Door. Any distribution of files, obtained by the users under the Terms and Conditions of the website, or of parts of such files, constitutes a violation of the relevant intellectual property protection laws.

 

Nothing contained on this website may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of Exit Door Limited.

 

MISCELLANEOUS

 

Exit Door Limited is controlled, operated and administered entirely within the United Kingdom.

 

If you are accessing the Exit Door Limited website from another jurisdiction, please be advised that you are transferring your personal information to Exit Door Limited in the United Kingdom and, by using the website, you consent to that transfer and to abide by the applicable laws concerning your use of the website and your agreements with us.

 

This statement and the policies outlined in this privacy policy are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.

 

CONTACT

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The “Data Controller” of your personal information is Exit Door Limited. Exit Door Limited has appointed Siobhan Wood to be its representative in the EEA.

 

If you have questions or comments about this policy or would like to make a complaint or ask us about your personal data, please email us at info@exitdoor.co.uk

 

Write to us at: Exit Door, 3A Market Street, Bacup, Rossendale, Lancashire, OL13 8EX

Telephone: +447742 638 684

If you consider we have not addressed your problem, you can contact the UK Information Commissioner’s Office for assistance. Further information can be found here.